New Era Development (UK) Ltd Privacy Policy

At New Era Development (UK) Ltd, we are committed to protecting the privacy and security of our customers and site visitors. Our team fully understand the importance of keeping your data secure and private.

This privacy notice therefore aims to be completely transparent about how we handle and use your personal data.

Who we are:

“New Era Development (UK) Ltd” (referred to in this policy as “we”, “us” or “our) is a trading name of:

New Era Development (UK) Ltd

Office1,10 New Era Square

Sheffield S2 4BF

Company number: 08728379

ICO Registration Number: ZA334993

How to contact us:

You can contact us in the following ways should you have any questions, complaints or feedback about your privacy:

Mail: Data Protection - New Era Development (UK) Ltd

Office1,10 New Era Square Sheffield S2 4BF

Email: info@ned-uk.com

Telephone: 0114 2729904

Where we collect your personal data:

We collect your personal data in the following ways:

Data you give to us:

· When you make an enquiry on our website;

· When you talk to us on the phone;

· When you use our website;

· When you send emails or letters to us;

· When you make an application;

· When you take a tenancy with us;

Data from third parties we work with:

· Agents working on our behalf.

Data we collect about you:

We will collect, use, store and transfer several different kinds of personal data about you, which we have grouped together as follows:

· Identity data – title, name, date of birth, gender.

· Contact data – current address, email address, telephone number(s).

· Transaction data – details of the services you have procured with us, including your bank account details.

· Technical data – Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

· Usage data – information about how you use our website and services.

· Employment information – previous employment history, experience, relevant qualifications, work eligibility and references.

· Criminal conviction and offence information – in order to work for us, you will be required to undertake an enhanced disclosure check.

· CCTV Data – visual footage collected via CCTV.

We do not collect any special categories of personal data about you outside of those stated above. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

How we use your personal data:

We are only allowed to use personal data about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set out in the list below: the personal data which we collect from you, how we use it, and the legal ground on which we rely when we use the personal data.

In some circumstances we can use your personal data if it is in our legitimate interest to do so, provided that we have told you what that legitimate interest is. A legitimate interest is when we have a business or commercial reason to use your information which, when balanced against your rights, is justifiable. If we are relying on our legitimate interests, we have set that out in the table below. We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

1. When we register you as a new customer/tenant, we collect your identity and contact information. We collect this information to perform our contract with you.

2. When we register your interest in one of our properties, we collect your identity and contact information. We collect this information to perform our contract with you.

3. To manage our relationship with you, including notifying you about changes to our terms or privacy notices, we collect your identity, contact and transaction information. We collect this information to perform the contract we have with you, to comply with a legal obligation or legitimate interests to keep our records up to date.

4. When you enter a prize draw, competition or complete a survey, we collect identity, contact and transaction information. We collect this information to perform our contract with you, where we have gathered your consent or where we have a legitimate interest in doing so where we study how our customers use our services and to grow our business.

5. To administer and protect our business and our website, we collect transaction information, technical and usage data. We collect this information because we have a legitimate interest to aid in running our business, the provision of administration, IT services and network security.

6. CCTV footage is collected as we have a legitimate interest in ensuring the safety and security of assets and employees/ customers.

Processing your data using our Legitimate Interests.

We have a number of lawful reasons that we can use (or ‘process’) your personal data. One of these lawful reasons is called ‘legitimate interests’. Broadly speaking legitimate interests means that we can process your personal information if:

· We have a genuine and legitimate reason to and we are not harming any of your rights and interests.

The following are some examples of when and why we would use this approach during our normal course of business:

· Due Diligence: We may need to conduct investigations on existing customers, potential customers and business partners to determine if those companies and individuals have been involved in or convicted of offences such as fraud, bribery and corruption.

· Personalisation: Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers.

· Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

Who we share your personal data with:

In order to provide you with our services and meet our legal obligations, we only share your data with 3rd parties, in the following circumstances:

· To fulfil your contract ;

· For property management;

· For due diligence checks;

· To fulfil our bank obligations

· To register your interest in a property;

· To verify your identity;

· To authorise transactions / payments

· To manage and maintain the accuracy of records;

· To handle complaints, queries and improve customer service;

· To fulfil our marketing requirements;

· To meet legal obligations, for example, for the purposes of national security, taxation and criminal investigations;

We’ll never make your personal data available to anyone outside of New Era Development (UK) Limited for them to use for their own marketing purposes without your prior consent.

Marketing

We do not use your personal data for marketing purposes, other than as stated in this policy.

How long do we keep your personal data?

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. When assessing what retention period is appropriate for your personal data, we take into consideration:

· Any statutory or legal obligations;

· The requirements of the business;

· The purposes for which we originally collected the personal data;

· The lawful grounds on which we based our processing;

· The types of personal data we have collected;

· The amount and categories of your personal data; and

· Whether the purpose of the processing could reasonably be fulfilled by other means.

Your Rights

Right to be Informed

We will always be transparent in the way we use your personal data. You will be fully informed about the processing through relevant privacy notices.

Right to Access

You have a right to request access to the personal data that we hold about you and this should be provided to you, under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, within one month. If you would like to request a copy of your personal data, please contact us using the details at the top of this policy.

Right to rectification

We want to make sure that the personal data we hold about you is accurate and up to date. If any of your details are incorrect, please let us know and we will amend them.

Right to erasure

You have the right to have your data ‘erased’ in the following situations:

· Where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed.

· When you withdraw consent.

· When you object to the processing and there is no overriding legitimate interest for continuing the processing.

· When the personal data was unlawfully processed.

· When the personal data has to be erased in order to comply with a legal obligation.

If you would like to request erasure of your personal data, please contact us using the details at the top of this policy. Please note that each request will be reviewed on a case-by-case basis and where we have a lawful reason to retain the data, it may not be erased.

Right to restrict processing

You have the right to restrict processing in certain situations such as:

· Where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data.

· Where you have objected to processing and we are considering whether our legitimate grounds override your legitimate grounds. · When processing is unlawful, and you oppose erasure and request restriction instead.

· Where we no longer need the personal data, but you require the data to establish, exercise or defend a legal claim.

Right to data portability

You have the right to data portability in certain situations. You have the right to obtain and reuse your personal data for your own purposes via a machine-readable format, such as a .CSV file. If you would like to request portability of your personal data, please contact us. This only applies:

· To personal data that you have provided to us;

· Where the processing is based on your consent or for the performance of a contract;

· When processing is carried out by automated means.

Right to object

You have the right to object to New Era Development (UK) Limited processing your data in these circumstances:

· Where the processing is based on legitimate interests;

· Marketing

Not Happy? Please let us know if you are unhappy with how we have used your personal data by contacting us using the details at the top of this policy. You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. We reserve the right to update this privacy policy at any time and will seek to inform you of any substantial changes. We may also notify you in other ways from time to time about the processing of your personal data.